PRIVACY POLICY
Last Updated: June 27, 2026
Welcome to NOVALUXE.
At NOVALUXE, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website or purchase our products.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
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1. Information We Collect
We may collect the following categories of information when you visit our website or place an order.
Personal Information
• Full Name
• Email Address
• Shipping Address
• Billing Address
• Phone Number
• Payment Information (Payments are securely processed by trusted third-party payment providers. NOVALUXE does not store your complete credit or debit card information.)
Order Information
• Products purchased
• Order history
• Shipping preferences
• Customer service requests
Device & Technical Information
We may automatically collect certain information, including:
• IP Address
• Browser type
• Device type
• Operating system
• Time zone
• Pages viewed
• Website activity
• Referral source
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2. How We Use Your Information
We use your personal information to:
• Process and fulfill your orders.
• Deliver purchased products.
• Communicate regarding your orders.
• Respond to customer support inquiries.
• Improve our products, services, and website.
• Detect and prevent fraud or unauthorized activities.
• Comply with legal obligations.
• Send promotional emails only if you choose to receive marketing communications.
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3. Payment Security
Your payment security is extremely important to us.
All payments are securely processed through trusted third-party payment providers using encrypted payment technology.
NOVALUXE never stores or has direct access to your complete payment card information.
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4. Cookies
We use cookies and similar technologies to improve your browsing experience, remember your preferences, analyze website traffic, and provide personalized content and advertisements.
Cookies may also help us understand how visitors interact with our website so we can continue improving our services.
You may disable cookies through your browser settings; however, some features of our website may not function properly.
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5. Sharing Your Information
We respect your privacy and do not sell, rent, or trade your personal information.
We may share limited information only with trusted third-party service providers when necessary to operate our business, including:
• Payment processors
• Shipping carriers
• Website hosting providers
• Email marketing platforms
• Analytics providers
These providers are authorized to use your information only to perform services on our behalf and are required to keep your information secure.
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6. Data Retention
We retain your personal information only for as long as necessary to:
• Process orders
• Provide customer support
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements
When your information is no longer required, it will be securely deleted or anonymized.
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7. Your Privacy Rights (GDPR)
If you are located in the European Economic Area (EEA), you may have the following rights:
• Access your personal information.
• Correct inaccurate information.
• Request deletion of your information.
• Restrict processing.
• Receive a copy of your data.
• Withdraw consent where applicable.
• File a complaint with your local data protection authority.
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8. California Privacy Rights (CCPA)
If you are a California resident, you may have additional privacy rights under applicable California privacy laws.
These rights may include:
• Knowing what personal information we collect.
• Requesting deletion of your personal information.
• Receiving equal service regardless of whether you exercise your privacy rights.
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9. Children’s Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children.
If we become aware that personal information has been collected from a child, we will promptly delete such information.
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10. Data Security
We implement industry-standard administrative, technical, and physical security measures to protect your personal information from unauthorized access, misuse, disclosure, alteration, or destruction.
Although no internet transmission is completely secure, we continuously work to maintain a high level of security.
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11. Third-Party Links
Our website may contain links to third-party websites.
NOVALUXE is not responsible for the privacy practices, policies, or content of those external websites.
We encourage you to review their privacy policies before providing any personal information.
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12. International Data Transfers
Because NOVALUXE serves customers worldwide, your information may be transferred to and processed in countries other than your country of residence.
We take reasonable measures to ensure your personal information remains protected in accordance with applicable privacy laws.
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13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business operations, legal requirements, or technology.
Any updates will be published on this page along with the revised “Last Updated” date.
We encourage you to review this Privacy Policy from time to time.
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14. Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact us:
NOVALUXE Customer Support
Email:
Website:
We will respond to your request as soon as reasonably possible.