Last Updated: June 27, 2026
Thank you for shopping with NOVALUXE.
At NOVALUXE, we are committed to providing high-quality products and ensuring customer satisfaction. If you experience an issue with your order, please review our Refund Policy below.
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Eligible Refund Requests
You may request a refund within 15 days of receiving your order if your item is:
• Defective due to a manufacturing fault.
• Incorrect (you received a different item than ordered).
• Significantly different from the product description or images on our website.
To help us review your request, please provide:
• Your order number.
• Clear photos showing the issue.
• A brief description of the problem.
Each request is carefully reviewed by our support team before a resolution is provided.
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Requests That Cannot Be Approved
Refund or replacement requests cannot be approved under the following circumstances:
• Products that have been intentionally damaged or misused.
• Damage resulting from improper use, accidents, or negligence.
• Requests submitted after the 15-day eligibility period.
• Products delivered correctly and free from manufacturing defects.
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Refund Process
If your request is approved, NOVALUXE will provide an appropriate solution based on the nature of the issue.
Depending on the circumstances, this may include:
• A replacement item.
• A full refund.
• A partial refund.
Approved refunds will be issued to the original payment method within 5–10 business days.
The time required for the funds to appear in your account may vary depending on your bank or payment provider.
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Contact Us
If you have any questions regarding this Refund Policy, please contact us.
Email:
support@novaluxe.com
Our Customer Support Team will be happy to assist you.
